Comprehensive Privacy Policy & Terms of Service

1. Introduction

Adarsh IT Solutions ("we," "our," or "us") provides services through our website (adarshit.in), our school ERP software (aitserp.cloud), and mobile applications (Parents App, Staff App, and Driver App). We are committed to protecting the privacy of our users. This document outlines our data practices in compliance with applicable laws, including the Information Technology Act (India).

2. Definitions

• User: Any individual accessing our website or using our mobile applications (Parents, Staff, Drivers).
• Services: The collective suite of school management software, website interfaces, and mobile applications provided by Adarsh IT Solutions.
• Personal Data: Information that identifies or can be used to identify an individual, including contact details, location data, and educational records.

3. Data Collection and Usage

We collect data only as necessary to provide our educational services. We do not sell, trade, or rent your personal information to third parties.

• Information Provided by Schools: As the school administration acts as the Data Controller, they provide the necessary credentials to create accounts for students, parents, and staff.
• Location Data: The Driver App utilizes real-time GPS data solely to enable tracking for authorized parents and staff members.
• Media Files: Staff members may upload academic materials (homework, photos) to the platform for educational purposes.
• Usage Data: We collect IP addresses, device information, and diagnostic data to improve app stability and user experience.

4. Data Retention and Deletion

We strictly adhere to data minimization principles:

• Service Period: We retain data as long as a school has an active subscription to our services.
• Post-Subscription: In the event that a school’s subscription expires or is terminated, we guarantee the permanent deletion of the school’s entire database within 45 days.

5. Data Security and Third-Party Policy

We implement industry-standard security measures, including SSL/TLS encryption and regular security audits. Data is hosted on secure servers located in Mumbai, India.

While we use trusted third-party services to enhance our platform, we ensure they comply with strict privacy standards:

• Razorpay: Secure payment processing.
• Google Gemini API: Enhancing software efficiency.
• WhatsApp API & MSG91: Automated notifications and alerts.

6. User Rights and Compliance

Users have the right to access, rectify, or request the deletion of their information by contacting their school administration or us directly. We operate in full compliance with government regulations and global privacy standards. While we employ rigorous security, please note that no internet transmission is 100% secure.

7. Grievance Redressal

In accordance with the Information Technology Act, we have appointed a Grievance Officer. For any privacy concerns or to exercise your rights, please contact:

8. Policy Updates

We may update this policy periodically. Material changes will be notified via our website and application platforms.